Product Warranty

PDI is proud to support its broad range of power quality products. The PowerWave 2 Busway, PowerPak, PowerPak 2 & PowerHub 2 Power Distribution Units (PDU), Remote Power Panel (RPP), Modular Compact RPP (MCRPP) and Static Transfer Switch (STS) products are all manufactured, sold, and serviced as part of the total PDI offering. All of these products are backed by our total service commitment commencing with our Start-Up and Commissioning Service and continuing through our Factory Warranty Service period and Power Protection Programs.

Standard Product Warranty Period

All of PDI’s products are covered by our Standard Product Warranty, which insures workmanship and materials for a period of 18 months following shipment or 12 months after PDI Start-Up and Commissioning, whichever date falls first.

Our Warranty Agreement to You

PDI warrants that its products will perform as specified in PDI publications, providing such products are properly installed, cared for, and properly operated under the specified environmental conditions.

PDI will provide on-site service upon request. Replacement parts and on-site labor necessary for fitting replacement parts and removal of faulty parts will be undertaken at no charge. Where an on-site warranty is in effect, the no-charge labor shall be between 8 am and 6 pm, Monday through Friday, excluding national holidays. If the customer requests service outside the above hours, the customer agrees to pay the incremental difference between PDI’s overtime and normal labor rates.

All warranties hereunder are contingent upon the initial start-up being done by PDI trained or other authorized personnel and upon proper use in the application for which the product was intended and do not cover products which have been modified or repaired without PDI approval or which have been subjected to neglect, accident, improper installation, or application or on which the original identification marks have been removed or altered. These warranties will not apply if adjustment, repair or parts replacement is required because of accident, neglect, misuse, secondary transportation or other causes other than ordinary use.

PDI’s liability under this warranty shall be in lieu of any warranty or condition implied by law as the quality or fitness for any particular use of the goods, and save as provided in this clause, PDI shall not be under any liability, whether in contract, tort or otherwise for consequential damages resulting from defects in PDI products.

This warranty shall apply to all products manufactured by PDI unless this agreement is modified by addendum.