Power Protection Programs
| Description | Gold | Silver | |
|---|---|---|---|
| Two preventative maintenance visits | × | ||
| One preventative maintenance visit | × | ||
| Four hour response time in a downtime situation | × | × | |
| Twenty-four hour telephone technical support | × | × | |
| Coverage of all parts | × | × | |
| Coverage of all labor | × | × | |
| Coverage of all travel and expenses | × | × | |
Gold
- Two comprehensive pre-scheduled preventative maintenance visits annually by our factory trained customer service engineers to:
- Perform a thorough visual inspection of all parts (bulbs, displays, missing hardware, cleanliness) and make any needed corrections
- Verify and calibrate all monitoring components
- Verify proper operation and condition of the system
- Check system for proper load balance, kVA usage and for building alarm status
- Provide complete reporting on all services rendered
- Perform infrared scanning of internal connections: A sure way to detect potential failure by seeking out the hot spots that lead to component deterioration and disaster before they occur.
- 4 Hour response time in a down time situation
- 24 Hour telephone technical assistance from PDI Field Service Engineers
- Costs for PDI parts and labor required to correct any problems or keep the system in good operating condition
- Guaranteed parts availability
Silver
- One comprehensive pre-scheduled preventative maintenance visit annually by our factory trained customer service engineers to perform duties as listed above
- Perform a thorough visual inspection of all parts (bulbs, displays, missing hardware, cleanliness) and make any needed corrections
- Verify and calibrate all monitoring components
- Verify proper operation and condition of the system
- Check system for proper load balance, kVA usage and for building alarm status
- Provide complete reporting on all services rendered
- Perform infrared scanning of internal connections: A sure way to detect potential failure by seeking out the hot spots that lead to component deterioration and disaster before they occur.
- 4 Hour response time in a down time situation
- 24 Hour telephone technical assistance from PDI Field Service Engineers
- Costs for PDI parts and labor required to correct any problems or keep the system in good operating condition
- Guaranteed parts availability
- For Power Protection Plan Pricing, Orders or Renewals:
- Call PDI Customer Service at 1-800-225-4838 or service@pdicorp.com
- Please have your units job and serial numbers ready