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Committed to Service

Meeting our customers’ needs is paramount to PDI. Through our trusted brand solutions – PDI provides best-in-class power management and protection solutions for mission-critical systems. Our teams of experienced customer service representatives are available to provide you with direct assistance.

With over 35 years of experience in the power distribution and protection industry, PDI has built a strong network of experienced and dedicated Field Service Engineers. We have trained our engineers to provide the highest quality support and satisfaction. PDI is committed to providing superior power solutions and giving our customers complete confidence in their PDI power equipment.

PDI Customer Service Provides:

  • Warranties on all new Product
  • 7×24 Emergency Service
  • A variety of Power Protection Programs to fit your needs
  • Spare Parts Sales
  • Start-Up Services
  • Customer Training
  • Preventive Maintenance Checks
  • Product Upgrades

Not only is PDI’s Service Department always there when you need them, PDI has the most affordable service rates, product upgrades, and spare parts pricing in the industry.

Toll Free    
PDI 
+1.800.225.4838
+1.804.737.9880
    
  
Other services and support information can also be found through the following links.

Media Library
White papers, technical notes, brochures and more just a click away online
Product Warranty
Click here for product warranty information
Power Protection Programs 
Protect your power with PDI
Service Request
Please complete this form to have a member of our Service Department contact you regarding any service requirements.
Service Upgrades and Products
PDI offers a wide variety of solutions to upgrade, expand and bring new levels of intelligence to our products as well as third-party offerings.
Service Software Downloads
Click here to download the latest software versions for the WaveStar Monitoring Platform and Communication Protocols. 
Service Team 
Click here to contact a PDI service team memeber
Distributors & Channel Partners
Channel partners trained to support all aspects of power quality
OEM Services
Exceptional customized service and solutions for original equipment manufacturers
Quality Management
Commitment backed by a quality management system certified to current ISO9001 requirements