Power Distribution, Inc.

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4200 Oakleys Court | Richmond, Virginia 23223
Phone: (800) 225-4838 | Fax: (804) 737-1703

Power Protection Programs

Description Level I Level IB Level II
Two preventative maintenance visits ×    
One preventative maintenance visit   × ×
Four hour response time in a downtime situation × ×  
Twenty-four hour telephone technical support × × ×
Coverage of all parts × ×  
Coverage of all labor × ×  
Coverage of all travel and expenses × ×  

Level I

  • 2 Comprehensive Pre-scheduled Preventative Maintenance visits annually by our Factory Trained Customer Service Engineers to:
    • Perform a thorough visual inspection of all parts (bulbs, displays, missing hardware, cleanliness) and make any needed corrections
    • Verify and calibrate all monitoring components
    • Verify proper operation and condition of the system
    • Check system for proper load balance, kVA usage and for building alarm status
    • Provide complete reporting on all services rendered
    • Perform Infrared Scanning of Internal Connections: A sure way to detect potential failure by seeking out the hot spots that lead to component deterioration and disaster before they occur.
  • 4 Hour Response Time in a Down Time Situation
  • 24 Hour telephone technical assistance from PDI Field Service Engineers
  • Costs for PDI parts and labor required to correct any problems or keep the system in good operating condition
  • Guaranteed Parts Availability

Level IB

  • 1 Comprehensive Pre-scheduled Preventative Maintenance visits annually by our Factory Trained Customer Service Engineers to perform duties as listed above
  • 4 Hour Response Time in a Down Time Situation
  • 24 Hour telephone technical assistance from PDI Field Service Engineers
  • Costs for PDI parts and labor required to correct any problems or keep the system in good operating condition
  • Guaranteed Parts Availability

Level II

  • 1 Comprehensive Pre-scheduled Preventive Maintenance visit annually by our Factory Trained Customer Service Engineers to perform duties as listed above.
  • This program covers all labor expenses incurred by PDI for these services
  • No remedial services

For Power Protection Plan Pricing, Orders or Renewals:

  • Call PDI Customer Service at 1-800-225-4838
  • Please have your Units Job and Serial Numbers ready